cafe chain Starbucks has made new policy about who can use its cafes. Starbucks CEO Howard Schultz has announced that anyone can enter Starbucks cafe in USA without needing to make purchase. That means people are free to sit in the cafe or use restrooms. Mr Schulz has asked all Starbucks staff to treat every person entering the cafe as customer. He said: "Any person who enters our spaces, including patios, cafes and restrooms, regardless of whether they make purchase, is considered customer." This means people can simply use Starbucks to sit down, relax and use Internet. The new policy applies to more than 8,000 cafes in the United States.
new policy will also make it easier for store managers and baristas to do their job. There have been high-profile cases recently of managers asking real customers to leave a cafe or telling them they cannot use bathroom. On April 12, two black men were arrested and escorted out of Philadelphia Starbucks in handcuffs for waiting for friend to arrive before they ordered. week later, another black man was told he could not use the bathroom because he hadn't bought anything. He posted video online of white man using the bathroom in same cafe without buying anything first. Mr Schultz said he didn't want to make Starbucks public bathroom, but the new policy was " right thing" to do.
